Customer support
People who know your data,with personal attention.
One team sets Dcycle up with you and another stays with you after. Our Customer Success people are also developers: when your company has a case of its own, they solve it there and then.
Already a client?
Support metrics
Trust is measured. Here is how the team responds.
<2h First reply Average time from opening a ticket to the first useful reply.
97% Satisfaction (CSAT) Positive ratings across every support conversation.
<4h Critical incidents Average time when something blocks you.
99.9% Availability Platform up over the last 90 days.
How we work with you
From the first data to every renewal.
- 01 Implementation Implementation We connect your sources, load the base year and check the first result with you before calling it done.
- 02 Customer Success Follow-up Every quarter your account manager reviews with you what you have, what's coming and what else your data can do.
- 03 Customer Success Technical support Our CS team also writes code: integrations, templates or cases specific to your company are solved on the spot, without waiting for a product release.
- 04 Customer Success Training Help centre, videos and live sessions so your team can work on its own.
The people
Two teams, one account.
Both teams also build: they solve your company's own cases on the spot. And when implementation ends, what was done and why is written down.
Implementation They run your onboarding to the platform: connect your data sources, load the base year, set up data flows and integrations, and check the first results with you.
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Dani -
Marina -
Silvia
Customer Success Your day-to-day team: quarterly reviews, questions, training and new projects.
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Luis -
Cecilia -
Ana R. -
Liza -
Ana M. -
Cris
What clients say
The team makes the difference.
«You're not just offering us software that calculates it for us, but the added value you bring: the technical team you have behind it.»
«We were really surprised by how well Dcycle captured our purchases by kg with our own emission factors.»
«We loved the solution you gave us. We've seen other tools along the way, but we're truly delighted.»
«For me, being new here, this meeting helped a lot. It's great to be able to count on people like you.»
Not a client yet? We'll show you in a demo.
30 minutes with your own data, and we'll walk you through what your implementation would look like.